A workflow management system for an auto repair shop has a couple of essential tasks:
Most systems perform all of the above tasks. The differences mainly arise from ease of use, quality of customer service, and pricing models.
Typically, the primary user group for the system consists of the repair shop manager or the owner. They take in work, arrange work queues, and price maintenance and repair jobs. It involves continuous communication in multiple directions and overseeing tasks efficiently to keep customers satisfied. There are many moving parts, and the workflow management system needs to keep up with the pace.
To support the success of the manager's and customer service team's tasks, resource views must be clear, and task organization must happen quickly. If every action requires opening a separate window, valuable work hours are wasted battling the system for hours.
When the process runs smoothly, the workflow management system begins to serve its purpose. Then, the shop manager constantly has an up-to-date view of various tasks and their progress. Management has information about sales and billing, and each mechanic's work queues are clear. This is when the data generated to support management becomes high-quality.
ADA Next is an easy-to-use, affordable, and efficient workflow management system for auto repair shops. We want to be a part of your shop's growth, which is why our pricing is straightforward: you pay a monthly fee for the software license, which includes free customer support and high-quality documentation.